After a decade of unsuccessful attempts, the Nigerian Customs Service (NCS) is gearing up to implement the National Single Window (NSW) project, a trade facilitation concept that enables traders and businesses to submit standardized information and documents through a single entry point.
Comptroller-General of Customs, Adewale Adeniyi, has identified the major obstacles that have hindered previous efforts, including fragmented technological systems, institutional bottlenecks, and misaligned stakeholder expectations.
To overcome these challenges, Adeniyi emphasizes the need for a unified vision, strong political will, and institutional commitment.
The Path to Success
For the NSW to succeed, Adeniyi stresses that all relevant agencies in Nigeria’s trade and revenue system must work together towards a singular purpose, backed by unwavering government support.
This includes:
Embracing a national strategy: The NSW should not be perceived as a sole mandate of a single agency, but as a national project supported by all stakeholders, including the private sector, financial institutions, and regulatory agencies.
Symbiotic relationships: Each stakeholder must play their part with precision and commitment, recognizing the centrality of customs in the ecosystem.
Technology and beyond: While technology is crucial, it must be accompanied by meticulous process reengineering, capacity building, and proper change management.
Stakeholder engagement: Continuous engagement and collaboration among government agencies, private sectors, and development partners are essential to bridge the trust gap and soften resistance.
The Benefits of a Successful NSW
A well-implemented NSW will simplify and streamline interactions with government authorities, improving efficiency, reducing costs and delays in cross-border trade, and boosting Nigeria’s compliance with international trade agreements and standards.
As the NCS moves forward with the NSW project, it is essential to prioritize inclusivity, active consultation, and collaboration among all stakeholders. By working together, Nigeria can unlock its trade potential and achieve economic growth and prosperity.
