BREAKING: Access Bank Resolves Customs Glitch, Restores Transaction Services

Access Bank Plc has announced the restoration of its customs transaction services, bringing relief to clearing agents and importers at Lagos ports who were affected by a temporary disruption earlier this week.

The bank’s statement explained that the issue, caused by a connectivity problem between its network and the Nigeria Customs Service (NCS) system, was fully resolved on November 12, 2025 .

The disruption, which occurred between November 10 and 12, 2025, had hindered payment processing and related transactions via the ACCESS PAY (B’ODOGWU) platform, leaving cargoes trapped at the ports and causing concerns over demurrage charges.

However, with services now restored, customers can process customs-related payments and transactions seamlessly through Access Bank channels.

Key Highlights:

Resolution: The issue was fully resolved on November 12, 2025

Cause: Connectivity issue between Access Bank’s network and NCS system

Impact: Temporary disruption of customs transactions, affecting clearing agents and importers

Solution:  Proactive measures implemented to prevent recurrence

Access Bank apologized for the inconvenience caused and appreciated customers’ patience and understanding, reiterating its commitment to service reliability and customer satisfaction.

The restoration of services is expected to ease the backlog of cargo clearance at Lagos ports and reassure stakeholders of the bank’s role in supporting trade facilitation .